Frequently Asked Questions

Dental Answering Service Questions


A dental answering service is a patient assistance solution in which actual people answer calls on your behalf.
Your ‘virtual receptionists,’ who are based all across the United States, provide expert help to your callers and internet visitors.

Yes, all of our agents have been trained in HIPAA compliance and will handle your patients’ information in line with all HIPAA regulations.


Yes, we have call agents in every time zone, from the West Coast to the East Coast.
Our distributed staff model allows customer care professionals in another area to take up the slack if a natural disaster or power loss disrupts service in one area.
Your calls will be returned promptly.

You’ll select a monthly plan based on the number of minutes you anticipate using.
The overall time required to handle the call, including any after-call work our agents conduct to take your messages, is used to compute minutes.

If you discover mid-month that you’ll be using much more or less time than the minutes included in your plan, we’ll be pleased to adjust your services before the following payment cycle.

All of your patients’ phone calls and website chats will be answered by our friendly customer service representatives, who are professionally trained in dental responding and work from home in the United States.
Our greatest asset is our people, and they will soon be yours as well.